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Wednesday, 21 February 2018, London:
Optal is pleased to announce it has been selected by a leader in assistance and insurance solutions, Allianz Worldwide Partners UK, to help optimise payments to its network of suppliers. The overriding goal of the partnership is to improve claims efficiency, reduce administrative overheads, lower costs and enhance the experience for customers of Allianz Worldwide Partners assistance solutions, which the company sells both directly to consumers and on behalf of some of the UK’s leading consumer brands.
Like many customer centric companies, Allianz Worldwide Partners UK makes payments to numerous suppliers at home and abroad every day, in order to assist its customers who have often experienced a stressful event, such as a vehicle breakdown, emergency medical assistance abroad, or faulty heating. However, most legacy payment systems like cheques and bank transfers are costly, inefficient, time-consuming, and insecure. Manual payments and reconciliation processes can be error prone, with international transactions adding to the cost and complexity.
“These challenges can be distressing for end-customers and frustrating for claims suppliers”, said Rob Lunt, Operations Director at Allianz Worldwide Partners UK. “With Optal, we are using a new approach to overcome inefficiencies and streamline our claims payments.”
Reconciliation is automatic and immediate — reducing overheads and eliminating manual errors — and payments can be highly personalised with various parameters to increase security and improve auditability.
“We’re delighted to announce Allianz Worldwide Partners UK as our latest contract win, supporting them to cut costs and complexities by optimising claims payments with Optal,” says Andy Downes, General Manager at Optal. “We understand the challenges facing businesses today, and are working hard to overturn the long-held belief that B2B claims payments are just another cost to operations. We’ve shown that by taking a new approach, organisations can reduce administrative overheads, lower costs and make payments work for them.”
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About Optal Ltd
Optal is re-inventing how payment processes work across complex industries. By stripping payment processes of their customary inefficiency, Optal helps companies boost profitability across a growing number of sectors around the world.
Optal issues Mastercard branded payment products, driving its focus on developing and bringing to market, game-changing payment solutions.
For more information about Optal, visit www.optal.com
About Allianz Worldwide Partners
Dedicated to bringing global protection and care, Allianz Worldwide Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. These solutions, which are a unique combination of insurance, service and technology, are available to business partners or via direct and digital channels under three internationally renowned brands: Allianz Assistance, Allianz Care and Allianz Automotive. This global family of over 17,500 employees is present in 76 countries, speaks 70 languages and handles 44 million cases per year, protecting customers and employees on all continents.
For more information, please visit: www.allianz-partners.com
Justine Hoadley, Clare Watson or Elsa Findlay
Tel: 020 8977 9132